Terms & Conditions
IN THE FOLLOWING TERMS & CONDITIONS OF BOARDING, glenview KENNELS are REFERRED TO AS “gVK” AND THE OWNER OF THE PET OR PETS, TO BE BOARDED ARE REFERRED TO AS “THE OWNER”.
Terms & Conditions of Boarding
- Vaccination details
1.1. All pets boarded must be fully vaccinated, and proof of the vaccination must be proven via a vaccination certificate or copy of such sent by email.
1.2. Failure to provide a valid vaccination certificate for each pet will prevent them from boarding.
1.3. This must show a booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations.
1.4. Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis and Parainfluenza.
1.5. All dogs must have a current Kennel Cough (Infectious Tracheobronchitis) vaccination.
1.6. Your dog must have this at least 2 weeks prior to arrival at kennels. This is NOT part of your annual booster vaccination. If you are in any doubt, kennel cough vaccines can be identified on your vaccination card/certificate as ‘Nobivac KC’, ‘Bronchishield’ or ‘Canigen KC’ (which lasts for 12 months). This is caused by an airborne infection and thus outside the control of GVK.
1.7. GVK will never knowingly accept a dog with the condition, but as incubation can exceed 10 days it may not be detectable prior to arrival. The owner therefore accepts that this hazard exists, especially at busy times.
- Medical Record
2.1. If an animal has a medical condition of any sort, we must be notified at the time of booking.
2.2. If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission.
2.3. We reserve the right to refuse to board any dog that is clearly unwell, or that we consider could be dangerous to our staff.
2.4. We reserve the right to contact a veterinary surgeon should we feel the need arises. All fees and charges will be the responsibility of the owner.
2.5. If your pet has any existing medical conditions, any medication they need should be supplied with clear written instructions. If the medication runs out, you agree for us to purchase further supplies on your behalf and for you to reimburse us for any expense incurred.
3.1. During ‘peak times’ April 1st – November 30th & December 20th – January 9th all customers will be required to pay a deposit of £50.00 (GBP).
3.2. Deposits can be transferable to a future booking if written cancellation is received in excess of 30 days prior to the commencement of boarding.
3.3. If 30 days or less notice is given prior to boarding, customers will forfeit their deposits completely.
3.4. A deposit must be paid at the time of booking, please discuss with a member of staff about the method of payment.
3.5. If the deposit payment is being made by bank transfer, please use the pets name and your surname as the payment reference.
- Boarding Fees
4.1. During ‘peak times’ April 1st – November 30th & December 20th – January 9th there is a minimum of 3 nights stay
4.2. All outstanding fees must be paid in full on or before the day of arrival.
4.3. Dogs collected before 12noon will not incur an additional night’s boarding fee at the prevailing rate.
4.4. Dogs collected after 12 noon up to 5pm on the departure day will incur an additional night’s boarding fee at the prevailing rate.
4.5. Should the stay be extended by the owner for any reason, extra days will be charged at the daily rate.
4.6. If the stay is curtailed, the full price may remain payable, but GVK, (at their discretion), may offer a refund for unused days, except during busy periods where it is not possible to re-allocate the accommodation.
- Emergency Protocol
5.1. In a case of emergency, the person you have nominated will be contacted via telephone, text and email.
5.2. The designated veterinary surgeon will be contacted and engaged if required as stated above.
5.3. The owner will also be notified by telephone, text and email
- Aggressive / Destructive Temperaments
6.1. We do accept animals with aggressive or destructive temperaments.
6.2. In cases where animals are left that prove to be aggressive towards other animals or staff, or destructive to our facilities, we may contact you to arrange their removal.
6.3. All damage caused by an animal to any area may be chargeable to the owner.
7.1. We recommend your pet be kept on the same diet.
7.2. If you don’t supply the food your pet eats normally GVK will supply a suitable diet but are not held liable for any conditions resulting from change of diet.
- Bedding & Toys
8.1. We can supply hygienic plastic beds, soft bedding or platform beds for the dogs.
8.2. You can provide any soft bedding that you wish your pet to have during their stay.
8.3. GVK take no responsibility for loss or damage to any supplied bedding, leads or toys
- No Show
9.1. A No-Show is the term used for a booking where you have failed to present your pet/pets for boarding within 48 hours of the first day of your booking.
9.2. In this instance the owner agrees that the booking may be cancelled.
9.3. The owner further agrees to be liable in full for all boarding fees and agree to pay on receipt of GVK invoice.
- Late Cancellation Charge
10.1. We reserve the right to charge for the whole period originally booked in the event of late cancellation, non-attendance/arrival, or late adjustment to the original period booked.
10.2. Late cancellation or late adjustment of the original period booked, will be classified into two differing categories, based on our likelihood of re-booking the dates in question to another prospective customer:
10.3. Peak times (as detailed above in ‘Deposits’ above) – 14 days or less, notice prior to the commencement of boarding.
10.4. Normal periods (all dates out with peak times) 3 days or less, notice prior to the commencement of boarding.
- Non Collection
11.1. Any pet not collected within fourteen days of the agreed date of collection may be re-homed at GVK discretion unless satisfactory communication is received from the owner within this period.
- Data Protection
12.1 We retain essential client data for our business purposes only and do not share any clients’ data with external organisations. You can request at any time by e mail or telephone that we remove personal data from our records.